PAYMENTS

Refund Policy

Refund eligibility depends on the course offer, whether protected content has been accessed, and the applicable consumer rules communicated by the platform owner.

Before approval

If a transfer was submitted by mistake and has not been approved, contact support immediately with the transaction reference.

After course access

Requests are reviewed case by case according to the purchased offer, access history and any refund terms displayed at the time of purchase. Access may be disabled when a refund is completed.

How to request

Open a support ticket from your student dashboard and include the course, payment reference and reason. Do not send card or banking passwords in support messages.